Merseyside Police has rolled out an AI chatbot named Bobbi for answering public questions. The force is the first in the North West to use the technology. Bobbi handles non-emergency questions. The goal is to reduce demand on call handlers. The system was introduced this week.

Bobbi was built to handle routine public questions. Merseyside Police said the chatbot will help manage non-urgent requests. This allows call handlers to concentrate on higher-priority incidents. The force said Bobbi is now live for members of the public. The chatbot is the first such tool in the region.